Getting it Right at Work : Customer Service DVD

$28.50

Helen De Silva Joyce

Published:        Mar 2005

Publisher:        NSW AMES

ISBN:                9780734725899

Format:            DVD

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SKU: 9780734725899 Categories: , , , Tag:

Description

DVD only.

Uses dramatic scenarios to examine unsuccessful and successful versions of common workplace interactions such as taking accurate telephone messages, dealing with difficult customers, negotiating problems and giving updates in meetings.

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