Getting it Right at Work : Customer Service: Workbook + DVD

$48.00

Helen De Silva Joyce

Published:        Mar 2005

Publisher:        NSW AMES

ISBN:                9780734725905

Format:            Mixed media product

View Detail
SKU: 9780734725905 Categories: , , , Tag:

Description

Uses dramatic scenarios to examine unsuccessful and successful versions of common workplace interactions such as taking accurate telephone messages, dealing with difficult customers, negotiating problems and giving updates in meetings.

Related products